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Frequently Asked Questions - F.A.Q
please select from our frequently asked questions below. If your question is not listed you can find or contact details on the contact us page.
What Clients Do MARC Partner with?
Where Are MARC’s Offices?
MARC's Staff
Does MARC Brand Products?
How Does MARC Manage Quality?
How Do Your Clients Know What is Ordered Is Actually What Is Delivered?
Ordering - How Does This Work?
Containers – Can Product Be Mixed For shipping?
What Are Payment Terms?
What Shipping Services does MARC Offer?
Can You Help With Bar Codes and Packaging?
What clients does MARC partner with?
We supply a vast range of customers including Retail Chains, Distributors, Wholesalers, Manufacturers, Garden Centre Groups and many more.
Where are MARC’s Offices
MARC has offices based in our main manufacturing hubs in China and Vietnam. Our head operations office is in the UK.
MARC's Staff
At MARC we employ our own staff and choose not to use global agents. This ensures consistent service delivery and consistency.
Does MARC brand products?
Yes - we can assist you in developing your own brand, which will include bespoke packaging and labelling. Should you prefer we also have our own brand “Oak Glade” which is recognised as an indicator of quality.
How does MARC manage quality?
We have a rigorous vendor selection process. We review the cleanliness of the factory, materials used, storage, production finish and their quality control.
How do you clients know what is ordered is actual what is delivered?
Our staff liaise directly with the vendor on each order and inspect product prior to loading of goods.
Ordering - how does this work?
At MARC we manage our product portfolio by product type and vendor. Our product database is now on line please chose from the options under the products & factories menu you can now either search by an item's product code, factory catagories or by keywords.
Containers – can product be mixed for shipping?
Yes, simply use the database to select a vendor code. Products per vendor can be mixed per container.
What are our Payment Terms?
MARC requires a completed Letter of credit (LC). Having dealt with many banks we are experts in assisting you with process.
What are the Shipping times?
We can offer you a shipment date. We must have the order confirmed and the LC we ship on due date these are usually 45 days.
What shipping services does MARC offer?
We can offer a door-to-door service managing shipping, road transport, customs and regulatory paperwork. If you manage your own shipping then FOB is also available.
Can you help with bar codes and packaging?
Yes, these can be arranged for our clients.
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