Frequently Asked Questions - F.A.Q
please select from our frequently asked questions below. If your question is not listed you can find or contact details on the contact us page.

 

What Clients Do MARC Partner With?

Where Are MARC’s Offices

MARC's Staff

Does MARC Brand Products?

How Does MARC Manage Quality?

How Do Your Clients Know What is Ordered Is Actually What Is Delivered?

Ordering - How Does This work?

Containers – Can Product Be Mixed For shipping?

What Are Payment Terms?

What Shipping Services Does MARC Offer?

Can You Help With Bar Codes and Packaging?

Can You Source a Particular Product For Me?

 

 

What clients does MARC partner with?

We supply a vast range of customers including Distributors, Wholesalers, Manufacturers, Mail Order Catalogues, Large Retail Chains, Garden Centre Groups and many more.


back to top

Where are MARC’s Offices

MARC has offices based in our main manufacturing hubs including China, Vietnam and Indonesia as well as our operations offices based in the UK and USA.


back to top

MARC's Staff

At MARC we employ our own staff and choose not to use global agents. This ensures consistent service delivery and consistency.


back to top

Does MARC brand products?

Yes- we can assist you in developing your own brand, which will include bespoke packaging and labelling. Should you prefer we also have our own brand “Oak Glade” which is now being recognised as an indicator of a high quality product.

 

back to top

How does MARC manage quality?

We have a rigorous vendor selection process. We review the cleanliness of the factory, materials used, storage, production finish and their quality control.

 

 

back to top

How do you clients know what is ordered is actual what is delivered?

Our staff liaise directly with the vendor on each order and inspect product prior to loading of goods.


back to top

Ordering - how does this work?

At MARC we manage our product portfolio by product type and vendor. Our product database is now on line please chose from the options under the products & factories menu

 you can now either search by an item's product code, factory catagories or by keywords.


back to top

Containers – can product be mixed for shipping?

Yes simply use the database to select a vendor code. Product per vendor can be mixed per container.


back to top

What are Payment terms?

MARC requires a completed Letter of credit (LC). Having dealt with many banks we are experts in assisting you with process.


back to top

What are the Shipping times?

We can offer you a shipment date. We must have the order confirmed and the LC we ship on due date these are usually 45 days.


back to top

What shipping services does MARC offer?

We can offer a door-to-door service managing shipping, road transport, customs and regulatory paperwork. If you also manage your own shipping then FOB is also available.


back to top

Can you help with bar codes and packaging?

These can be arranged for our clients


back to top

Can you source a particular product for me?

We can source products providing you provide us with a complete specification – pictures, dimensions and weight.


back to top

 

 


Copyright © MARC LTD (CO GB). All rights reserved.